Absolutely! We pride ourselves on our punctuality and reliability. We understand how valuable your time is. We always send a text reminder the evening before we are due to visit. If for whatever reason we are unable to get to you that day, we’ll send another text message before 4pm and we’ll be there the following day.
2. How do you ensure the highest quality of window cleaning?
Our team is trained to adhere to the highest standards of cleaning, ensuring no streaks or overlooked edges. We use the best techniques and products to ensure your windows shine perfectly.
3. What safety measures do your window cleaners follow?
Safety is our top priority. Our cleaners are trained to follow strict safety protocols and use the appropriate equipment to avoid accidents on your property. All our staff are fully insured.
4. Are there any hidden fees in your pricing?
No, we believe in complete transparency. We’ll give you an upfront quote, and that’s the amount you’ll pay. No surprises! The only time we’d ever amend a price, is if we quote a job and are unable to reach a skylight/velux we would reduce the price. Similarly, if there is a porch/conservatory we weren’t aware of we would explain there will be an additional charge.
5. How often will you clean my windows?
We our services on either a 4-weekly or 8-weekly cycle. The only time the cycle may change slightly is around the Christmas period as the team get the week off. Plus everyone usually wants clean windows for the big day! As previously mentioned, we provide reminders so you’re always informed.
6. What’s the best way to communicate with you?
You can reach us via phone, email, or our website. We’re committed to responding promptly to any inquiries or feedback.
7. Do you use eco-friendly cleaning products?
Yes! We’re dedicated to protecting the environment. Our cleaning solutions are eco-friendly, ensuring both clean windows and a clean planet.
8. Can I expect professionalism from your team?
Certainly! Our team is both courteous and professional in appearance and demeanor. Expect top-tier service from start to finish from our fully uniformed staff in their branded vans.
9. How can I book your services?
We offer an easy-to-use online form which can be found here. Alternatively, you can always call or email us to schedule a cleaning. We would then fit you into our existing round so watch out for the reminders!
10. Are you insured and do you offer service guarantees?
Yes and yes! We’re fully insured for your peace of mind. Additionally, we stand by the quality of our work with a 100% satisfaction guarantee. Now, if there are every any issues, we have a 24 hour call back guarantee, if you’re not happy we’ll come back and make it right.
11. Can you handle unique features like high windows or conservatories?
Absolutely. Our team is equipped and trained to manage unique window features, ensuring they’re cleaned to perfection.
12. Will my property be respected during the cleaning process?
Of course! Our team is trained to treat your property with the utmost care, ensuring no damage to gardens, exterior fixtures, or interiors.
13. What equipment do you use for hard-to-reach areas?
We use state-of-the-art water-fed pole equipment, which utilises purified water with extendable poles to ensure every part of your window is accessible and cleaned properly from the safety of the ground.
14. How do your prices compare to competitors?
We offer competitive pricing that reflects the high quality and reliability of our service. We believe in providing value for money without compromising on standards.
15. Where can I find reviews or recommendations about your service?
You can check out genuine reviews from our satisfied customers below: